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Frequently Asked Questions

 

Where are you located?
We are located in Kelowna, BC, the heart of the Okanagan Valley. Known for our lush-orchards and sprawling vineyards nestled among clear blue lakes and sun-dappled hills. The Okanagan Valley is home to some of Canada's best fruits and vegetables.

 

Do you use organic produce?
Our fruits, berries and veggies are harvested from small, local growers in the Okanagan Valley who share our pursuit for quality. They may not all be certified organic but they practice good farming methods and they pick "fresh" and "ripe" ensuring quality in our jars.

 

Do your products contain nuts?
No, our products do not contain nuts, however they are produced in a facility that handles nuts.

 

Are your products gluten free?
We do not use flour as a thickening agent in any of our products so many of our products are gluten free. Be sure to read the ingredient list as we do use soy sauce and Worcestershire sauce in some of our products.

 

What is the best way to store your products?
Unopened products can be stored at room temperature in your cupboard or pantry for up to a year. Open products, with the exception of our herb blends, should be stored in the refrigerator.

 

Once opened how long can I expect it to stay delicious?
It’s no secret that we’ve been known to eat the whole jar in one sitting, but if you’d prefer to savor yours we won’t mind. Once opened, we recommend that our products be stored in the refrigerator and consumed within 6 months, although if they last that long, it means you either didn't really like it or it got lost in the fridge.
 
Dry Herb Mixes should be stored in a cool, dry cupboard or pantry once opened and will remain fresh for a year or longer. Herb Mixes that are past their prime wont make you sick, but will loose their flavor overtime.

 

Do you ship internationally?
We currently only ship within Canada. Unfortunately the Homeland Security Act prevents us from shipping to the U.S.

 

How long will it take for my order to arrive?
Orders are shipped within 1-3 business days after an order is placed. The length of time in which you receive your order will depend on a few factors such as the shipping method you have selected, as well as the location of the shipping address.

 

The product I want is out of stock how can I order more?
We do our best to keep our shelves fully stocked but our products are made the old fashioned way, in small batches, so we sometimes sellout quickly. Also many of our products rely on seasonal ingredients and are not available all year round. If there is a particular product that you haven’t seen available in a while please feel free to drop us an email and we’ll do our best to fulfill your order.

 

Can I return my order if something is wrong?
We guarantee our product line 100% so if you are not 100% satisfied we will refund or replace. Please contact us with any issues so that we can rectify the problem.

 

Where can I purchase your products?
We attend many Farmer’s Markets, Craft Shows and Exhibitions throughout BC and Alberta at various times throughout the year. Visit our Exhibition & Show Schedule to see where we’ll be.

 

Do you have a retail location?
We do not currently have a retail location, however you can find our products at the Kelowna Farmer’s Market as well as many locations throughout the Okanagan Valley. Keep in mind that not all of our retailers carry our full product line, so if there is something specific you are looking for, ordering through our website is your best bet.

 

Is your website secure to order through?
We currently use PayPal to allow you to purchase Taste of the Okanagan products online using any major credit card or bank account. We never handle or even see your credit card or bank account details. All credit card processing is handled by Paypal. We want you to order with confidence and peace of mind, knowing that your credit card number and details remain secure and private.

 

Can I order wholesale?
Absolutely! If you are interested in carrying Taste of the Okanagan Products in your retail store, please contact us directly at info@tasteoftheokanagan.com to discuss pricing and shipping.