{"id":3677,"date":"2021-01-19T19:40:27","date_gmt":"2021-01-19T19:40:27","guid":{"rendered":"https:\/\/tasteoftheokanagan.com\/faqs"},"modified":"2021-06-07T20:29:31","modified_gmt":"2021-06-07T20:29:31","slug":"faqs","status":"publish","type":"page","link":"https:\/\/tasteoftheokanagan.com\/faqs","title":{"rendered":"FAQs"},"content":{"rendered":"\n
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\n\t\t\t\tWhat is the Expiry\/Best Before Date?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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You may be wondering how to interpret that little sticker on the bottom of our jars. No, it is not a \u2018Best Before\u2019 date. Instead it is a unique code we use to track when a product was made and which batch it came from. The code does not resemble a date so as not to be mistaken for an expiry date.<\/strong> \u2018Best Before\u2019 dates are not required on shelf stable products like ours, although many producers choose to use them. We feel however, the lack of regulations in Canada surrounding \u2018Best Before\u2019 dates and \u2018Expiry\u2019 dates cause far too much confusion and contributes to too many people throwing away perfectly good food. In an effort to help prevent unnecessary food waste we have opted to use batch codes rather than \u2018Best Before\u2019 dates. <\/p>\n\n\n\n

So, what does this mean for you? Well, if you have forgotten about a jar in the back of your cupboard and are unsure, open it. If it smells funky or looks off, throw it out. Use your best judgment, but remember, that little sticker on the bottom was never going to tell you if a product had gone off anyway, only when it was \u2018Best Before<\/strong><\/em>\u2019. If you\u2019re still unsure feel free to contact us with your batch number and we will be happy to look it up for you.<\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\t\t\tCan I order wholesale?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Absolutely! If you are interested in carrying Taste of the Okanagan Products in your retail store, please contact us directly at info@tasteoftheokanagan.com\u00a0to discuss pricing and shipping.<\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\t\t\tIs your website secure to order through?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Yes! We currently use Stripe to allow you to purchase Taste of the Okanagan products online using any major credit card or bank account. We never handle or even see your credit card or bank account details. All credit card processing is handled by Stripe. We want you to order with confidence and peace of mind, knowing that your credit card number and details remain secure and private.<\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\t\t\tDo you have a retail location?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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We do not currently have a retail location, however you can find our products at the Kelowna Farmer\u2019s Market as well as many locations throughout the Okanagan Valley. Keep in mind that not all of our retailers carry our full product line, so if there is something specific you are looking for, ordering through our website is your best bet.<\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\t\t\tWhere can I purchase your products?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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We attend many Farmer\u2019s Markets, Craft Shows and Exhibitions throughout BC and Alberta at various times throughout the year. Visit our\u00a0Exhibition<\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\t\t\tCan I return my order if something is wrong?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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We guarantee our product line 100% so if you are not 100% satisfied we will refund or replace. Please\u00a0contact us\u00a0with any issues so that we can rectify the problem.<\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\t\t\tThe product I want is out of stock how can I order more?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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We do our best to keep our shelves fully stocked but our products are made the old fashioned way, in small batches, so we sometimes sellout quickly. Also many of our products rely on seasonal ingredients and are not available all year round. If there is a particular product that you haven\u2019t seen available in a while please feel free to drop us an\u00a0email\u00a0and we\u2019ll do our best to fulfill your order.<\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\t\t\tHow long will it take for my order to arrive?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Orders are shipped within 1-5 business days after an order is placed. The length of time in which you receive your order will depend on a few factors such as the shipping method you have selected, as well as the location of the shipping address.<\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\t\t\tDo you ship internationally?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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We currently only ship within Canada.<\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\t\t\tOnce opened how long can I expect it to stay delicious?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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It\u2019s no secret that we\u2019ve been known to eat the whole jar in one sitting, but if you\u2019d prefer to savor yours we won\u2019t mind. Once opened, we recommend that our products be stored in the refrigerator and consumed within 6 months, although we don’t expect they’ll last that long. Dry Herb Mixes should be stored in a cool, dry cupboard or pantry once opened and will remain fresh for a year or longer. Herb Mixes that are past their prime wont make you sick, but will loose their flavour overtime.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>
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\n\t\t\t\tWhat is the best way to store your products?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Unopened products can be stored at room temperature in your cupboard or pantry for up to a year or two. Open products should be stored in the refrigerator and consumed within 6 months.<\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\t\t\tDo your products contain nuts?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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No, our products do not contain nuts, however they are produced in a facility that is not nut free.<\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\t\t\tSometimes I buy the same product, but it can look or taste different, why is this?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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All our products are made from fresh ingredients and in small batches, so not every batch will be the same. We buy from small local growers, and crops are always subject to the weather. Some tomatoes or peppers, might be deeper in colour than others, just as some jalapenos might be hotter.\u00a0But generally speaking, the taste of the products should be much the same.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>
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\n\t\t\t\tWhy do you use Canola Oil in your Vinaigrettes?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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We use Canola Oil because it is a tasteless versatile oil, with a better health proposition than similar oils. Canola Oil is recognized by many professional health organizations worldwide and allows us to keep our products very low in saturated fat content. From our research, Canola Oil is an excellent source of omega-3 fatty acids and has been shown in many clinical trials to lower LDL cholesterol levels (the type associated with coronary heart disease), as well as total cholesterol.<\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\t\t\tAre your products gluten free?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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We are not a certified gluten free facility, however many of our products are gluten free. We do use things like beer, soy sauce and in some of our products, so sure to read the ingredient list which is available on the side of each product, and also on each product page in our online shop.<\/p>\n<\/div>\n\t\t\n\t\t\t

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\n\t\t\t\tDo you use organic produce?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Our fruits, berries and veggies are harvested from small, local growers in the Okanagan Valley who share our pursuit for quality. They may not all be certified organic but they practice good farming methods and they pick “fresh” and “ripe” ensuring quality in our jars.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>
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\n\t\t\t\tWhere are you located?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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We are located in Kelowna, BC, the heart of the Okanagan Valley. Known for our lush-orchards and sprawling vineyards nestled among clear blue lakes and sun-dappled hills. The Okanagan Valley is home to some of Canada’s best fruits and vegetables.<\/p>\n<\/div>\n\t\t\n\t\t\t

\n\n\t\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"

A Where are you located? We are located in Kelowna, BC, the heart of the Okanagan Valley. Known for our lush-orchards and sprawling vineyards nestled among clear blue lakes and sun-dappled hills. The Okanagan Valley is home to some of Canada’s best fruits and vegetables.<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","footnotes":""},"yoast_head":"\nFAQs - Taste of the Okanagan<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tasteoftheokanagan.com\/faqs\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Taste of the Okanagan\" \/>\n<meta property=\"og:description\" content=\"A Where are you located? We are located in Kelowna, BC, the heart of the Okanagan Valley. Known for our lush-orchards and sprawling vineyards nestled among clear blue lakes and sun-dappled hills. 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